Last updated: 8 October 2026
Status: Proposed standard terms—pending business confirmation of final fee schedules.
Applicability
This policy applies when you purchase paid planning services from Core Lattice Goal Planning Co., Ltd. (Tax ID 0105633327694 ). Website inquiries alone do not create a charge.
Cancellations before work starts
If you cancel at least 5 business days before the first paid session and we have not begun deliverable work, you receive a full refund of fees paid for that engagement.
Cancellations after work starts
If milestone mapping or session work has begun, refunds are partial: you pay for completed sessions and documented deliverables; unused prepaid blocks are refunded within 14 business days.
Rescheduling
One reschedule per session with at least 48 hours notice is free. Late cancellations or no-shows may be charged as a completed session (proposed—confirm in your service agreement).
Deposits
If a deposit is required, it is applied to your final invoice. Deposits are non-refundable once we reserve calendar time within 5 business days of the first session unless we cancel.
How to request a refund
Email info@core-lattice.digital with your name, engagement date, and reason. We acknowledge within 3 business days and process approved refunds to the original payment method within 14 business days (bank processing may add time).
Exceptions
Force majeure events or government travel restrictions may warrant credit toward future sessions instead of cash refunds—decided case by case.
Contact
+66-2-643-5187 · info@core-lattice.digital